Concierge Security Services
TLG’s concierge security officers deliver a unique blend of hospitality and protection, ensuring every guest, resident, or visitor feels welcomed and secure. Ideal for residential complexes, luxury apartments, corporate offices, and hotels, our concierge security guards provide front-desk presence, monitor access, handle enquiries, and deter unauthorised activity — all while upholding the highest standards of professionalism and discretion.
Why Choose TLG For Concierge Security?
Professional
Front-of-House
Security
Combines first impressions with effective security — offering a welcoming, authoritative presence at your main entrance or reception.
24/7
Protection
& Monitoring
Around-the-clock coverage to protect residents, employees, and guests while maintaining constant oversight of access points.
Visible
Deterrent to
Unauthorised
Activity
A professional, uniformed presence helps prevent intrusions, anti-social behaviour, and opportunistic crime.
Trained,
Licensed &
Client-Focused
Officers
All concierge security staff are SIA-licensed, customer-service trained, and skilled in conflict management and incident response.
Fast &
Effective
Incident
Handling
Our officers are trained to respond quickly and calmly to emergencies, disturbances, or safety threats within your premises.
Tailored
Solutions
for Your
Building
Each concierge security plan is designed to reflect the unique layout, occupancy, and operational needs of your site — from residential towers to luxury offices and hotels.
Service Overview
Who we work with:
Event Security Tailored To Your Needs
Residential Buildings
& Apartment Complexes
For property managers and homeowner associations seeking to elevate the resident experience, TLG Management’s concierge security services deliver both warm hospitality and rigorous safety protocols. We greet residents and guests with professionalism, efficiently screen visitors at point of entry, and handle resident inquiries—from package deliveries to amenity access—ensuring that every interaction feels seamless and secure.
Corporate
Offices
Executives and facilities directors rely on TLG Management to create a polished, secure first impression at their workplace. Our trained concierge officers manage front-desk operations with discretion, process visitor check-ins and badge issuance, and monitor lobby traffic to maintain a professional atmosphere. By combining courteous service with vigilant oversight, we protect confidential information and keep daily operations running smoothly.
Hotels &
Hospitality
Hoteliers and resort managers partner with TLG Management to blend five-star customer care with robust security measures. Our team assists guests with check-in directions, luggage handling, and amenity coordination, while discreetly safeguarding entrances, guest floors, and parking areas. This dual approach enhances guest satisfaction and reinforces the reputation of your property as both welcoming and worry-free.
Luxury
Retail
Flagship stores and designer boutiques depend on TLG Management to uphold an exclusive, high-end shopping environment. Our concierge security professionals greet VIP customers, monitor changing rooms and sales floors for potential loss, and respond to incidents swiftly and tactfully. By balancing attentive service with strategic surveillance, we deter theft without compromising the refined atmosphere your brand demands.
Private &
Gated Communities
Homeowners’ associations and management companies in exclusive neighborhoods trust TLG Management to control access and foster a close-knit, secure community. Our officers verify visitor credentials at gates, patrol common areas, and maintain detailed logs for peace of mind. Residents enjoy the assurance that only authorized guests enter their enclave—while still feeling warmly welcomed every time they return home.
Your Security is our Priority
Get in touch with us!
Book a FREE No Obligation Consultation today.
Contact UsLocations We Cover
TLG is headquartered in the West Midlands, with core concierge-security teams in Birmingham, Wolverhampton, and Walsall. From these hubs we deliver front-of-house protection and guest services across the UK, regularly supporting clients in many cities.
Need coverage farther afield? No problem. Our nationwide network of licensed officers allows us to mobilise quickly to any residential tower, corporate HQ, hotel, luxury retail flagship, or gated community—wherever you are in the country.
Our Security Services
Security
Guards
Your Expert Partner in Preventing Theft, Trespass, and Vandalism. Specializing in Efficient and Effective Security Solutions.
Close Protection
Services
Your Trusted Experts in Close Protection. Specially Trained Team with Ex-Police and Military Personnel.
Mobile
Patrols
Trusted by Birmingham and Beyond. Protecting Premises 24/7. CCTV Monitoring, AlarmResponse, Mobile Patrols.
Security
Guard Dogs
Proven Success in TV, Film, and Media Security. High Profile Sets, Shows, and Events Nationwide.
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All Our Services
How Can We Help You Further
What sets concierge security apart from a traditional security guard?
Concierge security officers combine front-of-house customer service with professional protection duties. They greet residents, guests, and visitors while managing access, monitoring CCTV, and responding to incidents—delivering both hospitality and security in one seamless role.
Can your concierge officers handle parcel and key management?
Yes. Our team can accept deliveries, log parcels, store keys securely, and coordinate authorised access for cleaners, contractors, or maintenance staff—so day-to-day building operations run smoothly.
Do you provide 24/7 concierge cover?
Absolutely. We offer round-the-clock staffing for properties that require a permanent reception presence, as well as split-shift or out-of-hours options for sites that only need evening or weekend cover.
How are your officers trained to deal with difficult residents or guests?
Every TLG concierge officer is SIA-licensed and receives additional customer-service, conflict-management, and de-escalation training. This ensures issues are resolved calmly and professionally without disrupting the environment.
Can the service be branded to match our building or company image?
Yes. We can supply officers in tailored uniforms, follow your reception protocols, and use branded desk materials or ID systems to maintain a consistent look and feel for your premises.
What happens if there is an emergency—medical, fire, or security-related?
Our officers are first-aid trained and familiar with building evacuation and incident-response procedures. They act as the first point of contact, coordinate with emergency services, and keep residents or staff informed until the situation is resolved.
